Terms of Service

These terms are an agreement between you and [Company legal name], [Registered address] ("Vuenia", "we", "us") for the use of the Vuenia website and app (the "Service"). You accept them when you tick the box at checkout or create an account. Our Privacy Policy explains how we handle personal data.

You must be at least 16, give accurate details, and keep your sign-in secure. You're responsible for what happens under your account. If you use Vuenia for a business, you confirm you can accept these terms on its behalf.

• The Vuenia subscription is billed monthly at the price shown at checkout, plus any taxes. A card is required to start the 7-day free trial.
• If you don't cancel before the trial ends, the subscription starts and renews automatically each month until you cancel.
• You can cancel any time in the app under Settings → Billing & credit. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. We don't refund partial months, except where the law requires it.
• We may change the price with at least 30 days' notice by email. A new price applies from your next renewal, and you can cancel before then.

• Credit is prepaid and pays for language-model and voice usage that isn't covered by your own API keys, at the providers' own rates with no markup. Each run's cost is shown in the app.
• Credit doesn't expire while your account is open, and can't be exchanged for cash.
• Unused credit is refundable on request within 14 days of purchase. After that, credit isn't refundable except where the law requires it, or if we close the Service.

If you're a consumer in the UK or EU, you normally have 14 days to cancel a purchase of digital services. By asking us to start your subscription and credit straight away, you agree that once you have used credit, the cancellation right ends for the credit used, and that a cancellation within 14 days of a paid subscription period may be reduced to reflect what you've already received. Nothing here affects your statutory rights.

You keep ownership of what you put into Vuenia — prompts, notes, scripts, voices you're entitled to use — and of the podcasts, videos and slides created for you ("Output"). You give us a limited licence to store and process that content only to run the Service for you. We don't use your content to train AI models.

You're responsible for having the rights to what you upload and for what you publish. When you publish to YouTube or another platform through your own account, that platform's terms apply.

Output is generated by AI models and can be incomplete, out of date or wrong, even after Vuenia's automatic checks. Review it before you publish or rely on it. Output is not financial, legal, medical or other professional advice — including content about markets or investments.

You agree not to use Vuenia to create or publish content that:

• is illegal, defamatory, hateful, harassing or sexually explicit involving minors;
• infringes someone else's copyright, trademarks or other rights;
• imitates a real person's voice or likeness without their permission, or is designed to deceive people about who is speaking;
• is spam, malware, or misleading financial promotion;

or to break, overload or reverse-engineer the Service, or resell it without our agreement. We may remove content or suspend accounts that break these rules.

Vuenia relies on third-party providers (such as AI model, voice, hosting and payment providers). When you add your own API keys, calls run on your account with that provider and their terms and charges apply to you. We aren't responsible for third-party services, their availability or their charges.

We work to keep Vuenia available and reliable but don't guarantee it will be uninterrupted or error-free. We may change, add or remove features; if we make a change that significantly reduces what you've paid for, you can cancel and we'll refund any prepaid, unused amount.

You can close your account at any time. We may suspend or close accounts that seriously or repeatedly break these terms, or where required by law, and will tell you why where we can. On closure we'll delete your data as described in our Privacy Policy.

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or fraud. Otherwise, we aren't liable for indirect or consequential loss, or for loss of profit, revenue or data, and our total liability to you in any 12-month period is limited to the amount you paid us in that period.

If you're a consumer, we're responsible for foreseeable loss caused by our failure to comply with these terms or to use reasonable care, and your statutory rights aren't affected.

We may update these terms. For significant changes we'll email account holders at least 30 days before they apply; continuing to use Vuenia after that means you accept them. If you don't, you can cancel before they take effect.

These terms are governed by the law of [England and Wales], and its courts have jurisdiction — though if you're a consumer you can also bring proceedings where you live. Questions: [[email protected]].